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CV

Experience

Queens College Sociology Department, Queens, NY                                                                                      Jan. 2024 – Present

Webmaster (Internship)  

  • Reengineering the Queens College Sociology Department website, utilizing WordPress to improve site functionality, user experience, and accessibility.
  • Collaborated with department staff to identify and implement website requirements, ensuring content accuracy and consistency with academic standards.
  • Improve the structure of the website for better navigation, resulting in a more intuitive browsing experience and higher engagement.

Figma, New York, NY                                                                                                                                              Nov. 2023 – Present

Office Associate  

  • Analyzed ticket trends and reported on key metrics using Freshservice’s reporting tools to identify areas for service improvement 
  • Actively contributed to the strategic planning of events, applying analytical skills to optimize the event process using Asana
  • Assisted with administrative duties, including data-entry, and filing; organized conference rooms and ensured they were up-to-date with necessary supplies 

Tech Incubator at Queens College, Flushing, NY                                                                                             June 2023 – Aug. 2023

Data Analyst Consultant (Internship)

  • Conducted a data proposal to identify trends and patterns that increase intern enrollment 
  • Utilized Google Spreadsheets and Google Forms to collect existing data containing information from interns; comparing enrollment from Spring and Summer of 2023
  • Resulted a 30% increase in intern enrollment through data-driven insights
  • Developed a promotional video using Canva, highlighting the benefits of Tech Incubator, positive experiences and testimonials 

NYC Office of Technology and Innovation, New York, NY                                                                             Dec. 2022 – Aug. 2023

NYC311 Call Center Representative (CUNY Intern)

  • Answered high-volume calls from the public, providing accurate and up-to-date information about city services, programs and events
  • Resolved customer issues efficiently and effectively, utilizing active listening and problem-solving skills to address inquiries, concerns, and compliments 
  • Utilized Dynamics 365 for data entry of service requests, complaints, and reports, and timely documentation of customer interactions

Office of NYC Council Member Francisco Moya, Corona, NY                                                                        June 2022 – Aug.2022

Administrative Associate (Summer Intern)

  • Addressed and resolved city-level issues by providing referrals and acting as a liaison between constituents and various agencies
  • Maintained accurate and detailed records of constituent inquiries and follow-up actions using the council’s database and document management systems
  • Assisted in event coordination by utilizing Canva and social media platforms to enhance event marketing efforts, resulting in increased attendance and community engagement
  • Actively participated in community events demonstrating a commitment to community engagement and volunteerism 

Education

Queens College/ CUNY, Flushing, NY                      

Fall 2022 – Present

Master’s in Arts in Data Analytics and Applied Social Research

Coursework:

  • Basic Analytics
  • Advanced Analytics
  • Marketing Research

Queens College/CUNY, Flushing, NY                                                                                                                 

Spring 2020 – Spring 2022

Bachelor’s in Arts in Sociology and Minor in Data Analytics

Awards & Honors: Cum Laude, Dean’s List 

Coursework:

  • Introductory Statistics
  • Data Management and Visualization
  • Applied Research